TARN COMPANY POLICY

Terms & Conditions

Tarn Saunas Ltd – Terms and Conditions

Agreed Terms

1. Interpretation

1.1 The definitions in this clause apply to these Terms:
Force Majeure Event: shall have the meaning given in clause 9.
Goods for Hire: any goods or services agreed to be supplied under the Order.
Order: your acceptance of the Company’s quotation or an order in such form as agreed by the Company.
Order Confirmation: has the meaning set out in clause 2.7.
Place for Delivery: the place specified in the Order for delivery of the Goods for Hire or Services.
Terms: the terms and conditions set out in this document.
Quotation: any quotation for goods or services issued by us.
We / us: Tarn Saunas Ltd
Registered Office of the Company: Greensyke Cottage, Unthnak, Dalston CA5 7BA
Trading Address: Greensyke Cottage, Unthnak, Dalston CA5 7BA
Writing or written: info@tarnsaunas.com

1.2 Headings do not affect the interpretation of these Terms.

2. Basis of Sale

2.1

We consider these Terms, the Order and our price list to set out the whole agreement between you and us. Placing an Order with us expresses acceptance of these Terms. These Terms apply only to consumer contracts.
Please check that the details in these Terms and on the Quotation and Order are complete and accurate before you commit to the contract. We only accept responsibility for statements and representations made in writing by our authorised employees or agents.
Please ensure that you read and understand these Terms before you sign and submit the Order, because you will be bound by them once a contract comes into existence in accordance with Clause 2.7.

2.2 Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations on our website, are provided solely to give you an approximate idea of the Goods for Hire. They do not form part of the contract between us.

2.3 The Goods for Hire or Services shall be as described in the Company’s Quotation or Order Confirmation.

2.4 At our discretion we may need to carry out a site survey before issuing a Quotation.

2.5 If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

2.6 The Order is an offer by you to enter into a binding contract with us, which we may accept or decline at our absolute discretion.

2.7 These Terms become binding when we issue written acceptance of an Order, at which point a contract comes into existence.

2.8 Any Quotation is valid for 30 calendar days from its issue unless withdrawn sooner in writing.

2.9 We shall assign an order number and inform you of it in the Order Confirmation. Please quote this in all correspondence.

2.10 Anyone placing an Order must be at least 21 years of age.

3. Delivery

3.1 Unless prevented by a Force Majeure Event, we will deliver the Goods for Hire to the Place for Delivery.

3.2 On delivery you are responsible for ensuring the site is level and accessible.

4. Provision of Goods for Hire and Collection

4.1 We will supply the Goods for Hire from and until the dates set out in the Order.

4.2 The Goods for Hire will be delivered and collected on the agreed dates. You must ensure we can access the site; failure to do so may result in full hire charges still applying.

4.3 If required a refundable damage deposit of £1,000 is due one week before your rental period starts. This will be held until the sauna is collected and assessed.

4.4 Deposits are refunded within one week of collection.

4.5 The deposit may be partially or fully retained for:

Damage affecting performance or function
Cosmetic damage
Loss or destruction of goods
Negligence or failure to follow usage instructions

5. Price and Payment

5.1 Prices are as set out in the Quotation or current price list. Prices may change but confirmed Orders will not be affected.

5.2 If booking a session the amount is due in full.

5.3 If hiring the unite an agreement will be in place.

5.4 If agreed hiring payment is late, we may charge interest at 4% per year above the Barclays Bank Plc base rate until payment is received.

5.5 We may cancel any Order if payments are not made on time.

5.6 A refundable damage deposit of £1,000 must be paid one week before delivery.

5.7 Once confirmed, dates cannot be changed without our written consent. Approved changes incur a £30 admin fee.

We do not store credit card details nor share customer details with third parties.

5.9 All sauna sessions must be booked in advance through our online booking system.

Full payment is required at the time of booking to secure your session.
You will receive a confirmation email once your booking is complete.
If you’re booking on behalf of a group, you are responsible for ensuring all members are aware of and follow the safety guidelines outlined below.

6. Cancellation Policy

6.1 If you cancel after Order Confirmation, the following charges apply:

Cancellations made 24 hours or more before your booking will receive a full refund or the option to reschedule.
Cancellations made less than 24 hours before your booking are non-refundable.
If you are unable to attend, you are welcome to transfer your booking to a friend or family member, on the same condition as booking.

6.2 Cancellations must be made in writing to info@tarnsaunas.com.

6.3 Late Arrivals

Please arrive on time to make the most of your session.
Unfortunately, we cannot extend sessions for late arrivals.

7. Safety Instructions

7.1 You are responsible for ensuring all users follow the Health & Safety Guidance provided with the Order Confirmation.

7.2 On delivery you will sign a copy of the Health & Safety Guidance confirming understanding and agreement. You may also be asked to sign and complete a short medical questionnaire.

Sauna use is at your own risk. By booking, you confirm that you are fit and well enough to use the sauna.
If you have any health conditions (such as heart issues, respiratory problems, or are pregnant), please seek medical advice before booking.
You agree to follow all safety instructions provided by Tarn Saunas.

8. Limitation of Liability

8.1 Delivery times are approximate.

8.2 If the Goods for Hire are damaged during delivery, we will repair or replace them, or refund the hire cost if not possible.

8.3 These Terms apply to any replacements we supply.

8.4 We are not liable for refunds where the sauna could not be used due to:

Weather conditions
User failure to maintain fire efficiency

8.5 We are not liable for property damage, particularly if caused by unsuitable surfaces incapable of supporting the sauna’s weight.

8.6 If you use the sauna for business, we are not liable for indirect loss or loss of profit.

9. Events Outside Our Control (Force Majeure)

9.1 We are not liable for any failure or delay caused by events outside our reasonable control.

9.2 A Force Majeure Event includes (without limitation): strikes, civil unrest, war, terrorism, fire, flood, natural disaster, transport disruption, or loss of utilities or telecoms.

9.3 Our obligations are suspended during such events, and we will take reasonable steps to minimise delays.

10. Risk and Insurance

10.1 You are responsible for the Goods for Hire while on site and must cover the full replacement cost of any loss, theft or damage that occurs during the hire period.

10.2 Tarn Saunas Ltd holds full public liability insurance and comprehensive business insurance to cover our equipment, delivery, and setup operations. This ensures that while the sauna is under our care or being delivered, it is covered by our policy. Once installed and handed over, responsibility for the Goods for Hire passes to you for the duration of the hire period.

10.3 We recommend that you ensure your own insurance policy covers any potential risks while the sauna is on your property or hired location.

11. Termination

11.1 We may terminate this contract if:

You breach these Terms
You become bankrupt or insolvent
You enter formal agreement with creditors or administration

11.2 Termination does not affect existing rights under the contract.

12. Assignment

You may not transfer your rights or obligations without our written consent. We may transfer ours to another organisation without affecting your rights.

13. Notices

All notices must be sent to Tarn Saunas Ltd, Greensyke Cottage Dalston, Carlisle, CA5 7BA, or info@tarnsaunas.com.
We may contact you at the address or email on your Order.
Notices are deemed received: 24 hours after email or three days after posting.

14. Data Protection

We will only use your personal information to provide our services or inform you of similar offerings unless you opt out.
We do not store credit card details or share data with third parties.

15. General

15.1 If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in force.

15.2 Failure to enforce any Term does not constitute a waiver.

15.3 No third party has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.

15.4 These Terms are governed by English law, and both parties agree to the exclusive jurisdiction of the English courts.
We do not accept orders from outside the UK.

Respect & Community

Please treat the sauna, the natural environment, and fellow guests with respect.
Tarn Saunas reserves the right to refuse service if guidelines are not followed.

Health & Safety

Tarn Saunas Ltd – Health & Safety Policy

1. Introduction

At Tarn Saunas Ltd, your safety and wellbeing are our top priority.
Our saunas are designed to offer a relaxing and restorative experience in a natural setting, but it’s important that all users follow the safety guidelines below to ensure the experience remains safe for everyone.

If you are booking on behalf of a group, you are responsible for ensuring that all participants have read, understood, and follow these guidelines.

2. General Sauna Safety

2.1 The sauna should only be used in accordance with the instructions provided by Tarn Saunas Ltd.
2.2 Never use the sauna under the influence of alcohol, drugs, or strong medication that may impair judgement or increase risk of dehydration or overheating.
2.3 Maximum recommended sauna time is 10–15 minutes per session, followed by a cool-down period. Repeat as desired, but avoid staying in the sauna for prolonged periods.
2.4 Always hydrate well before, during, and after your sauna session. Avoid caffeinated or alcoholic beverages, which can increase dehydration.
2.5 Children aged under 16 must be supervised at all times. We recommend limiting use to 5–10 minutes for younger users.
2.6 Always use a towel to sit on to protect the benches from moisture and maintain hygiene.
2.7 Do not bring glass, food, or any electronic devices into the sauna.

3. Wood-Fired Stove Safety

3.1 Only Tarn Saunas Ltd staff or an instructed responsible adult should light and maintain the wood-fired stove.
3.2 Never use accelerants such as lighter fluid, petrol, or aerosols. Only kiln-dried firewood supplied or approved by Tarn Saunas Ltd should be used.
3.3 The stove, chimney, and metal surfaces become extremely hot during use — do not touch these parts at any time.
3.4 Keep flammable materials (towels, clothing, paper, etc.) away from the stove.
3.5 Ensure the sauna door remains easily accessible and never obstruct the exit.
3.6 Only water should be poured over the stove stones, and only in small amounts. Do not use essential oils directly on the stones — they can cause flare-ups and damage the heater.
3.7 Do not leave the stove unattended when lit.
3.8 Allow the stove to cool completely before attempting to clean or remove ash.

4. Pre- and Post-Sauna Guidelines

4.1 Before Sauna Use:

Drink water and avoid heavy meals within one hour of your session.
Remove all metal jewellery (rings, necklaces, watches) — they can become hot and cause burns.
Shower or rinse off before entering to remove oils, lotions, or sweat.

4.2 During Sauna Use:

Sit or lie on a towel to maintain hygiene and comfort.
Listen to your body — leave the sauna immediately if you feel dizzy, light-headed, or unwell.
Avoid sudden movement when exiting, as blood pressure can drop after heat exposure.

4.3 After Sauna Use:

Cool down gradually — shower, step outside, or take a short dip if appropriate and safe.
Rehydrate with water or an electrolyte drink.
Rest for at least 10–15 minutes before repeating the session or resuming strenuous activity.

5. Health Conditions and Restrictions

Sauna use is generally safe for healthy adults, but certain medical conditions may make it unsuitable.
Please consult your GP before using the sauna if you:

Are pregnant or trying to conceive
Have heart disease, high or low blood pressure
Suffer from respiratory conditions such as asthma or COPD
Have diabetes or circulation problems
Have recently undergone surgery
Are taking prescription medication that affects heart rate, blood pressure, or body temperature

Do not use the sauna if you:

Feel unwell, feverish, or have flu-like symptoms
Have consumed alcohol or recreational drugs within the past 24 hours
Are suffering from skin infections or open wounds

If in doubt, always err on the side of caution and seek medical advice before use.

6. Emergency Procedures

6.1 If anyone feels unwell, faint, or experiences chest pain, exit the sauna immediately and move to a cool, shaded area.
6.2 Call emergency services (999) if symptoms persist or if there is any concern for someone’s health.
6.3 Inform Tarn Saunas Ltd immediately of any incidents or injuries.

7. Responsibilities

7.1 While Tarn Saunas Ltd maintains public liability and business insurance covering delivery, setup, and equipment integrity, users are responsible for following these safety instructions.
7.2 Once the sauna has been handed over, you accept responsibility for safe operation, supervision, and the wellbeing of all participants.
7.3 Failure to follow these guidelines may result in damage charges or loss of deposit.

8. Agreement

By using the sauna, you acknowledge that you have read, understood, and agree to abide by the Tarn Saunas Ltd Health & Safety Policy and accept responsibility for your own health and wellbeing during sauna use.

Liability Disclamer

Tarn Saunas Ltd – Liability Disclaimer

1. Introduction

At Tarn Saunas Ltd, we take great care to ensure all equipment is safe, well-maintained, and operated according to strict safety standards. However, sauna use involves exposure to high temperatures and carries certain inherent risks.

By participating in any sauna session provided by Tarn Saunas Ltd, whether privately booked or as part of a group experience, you acknowledge and accept full responsibility for your own health, wellbeing, and conduct during use.

If you are booking on behalf of others, you are responsible for ensuring all participants have read, understood, and agreed to this Liability Disclaimer.

2. Assumption of Risk

2.1 You understand that sauna bathing involves exposure to intense heat, which can increase heart rate, cause dehydration, and affect blood pressure.

2.2 You voluntarily choose to use the sauna at your own risk and accept full responsibility for any injury, illness, or discomfort that may result from participation.

2.3 You acknowledge that Tarn Saunas Ltd cannot guarantee that all risks have been eliminated and that personal health conditions or actions outside our control may contribute to injury or illness.

2.4 You agree that you will not use the sauna if you are under the influence of alcohol, drugs, or medication that may impair your judgment, balance, or heat tolerance.

3. Medical Responsibility

3.1 You confirm that you are in good physical condition and have no known medical reason that prevents you from safely using a sauna.

3.2 You agree to consult a qualified medical professional before sauna use if you have any of the following (but not limited to) conditions:

Cardiovascular disease, high or low blood pressure
Respiratory illness (e.g., asthma, COPD)
Diabetes or circulatory issues
Skin conditions or infections
Pregnancy or postnatal recovery
Any illness, injury, or condition affected by heat or dehydration

3.3 You understand that Tarn Saunas Ltd staff are not medical professionals, and any guidance offered is for general information only and not medical advice.

4. Release of Liability

4.1 By signing or agreeing to this disclaimer, you release Tarn Saunas Ltd, its owners, staff, and affiliates from any and all liability, claims, or causes of action arising out of or related to:

Injury, illness, or death resulting from sauna use
Property loss or damage during a sauna session
Misuse, negligence, or failure to follow safety instructions by you or your group

4.2 This release applies to all known and unknown risks, including those caused by the ordinary negligence of Tarn Saunas Ltd or its representatives.

4.3 You understand that nothing in this disclaimer limits or excludes liability for death or personal injury caused by Tarn Saunas Ltd’s negligence, fraud, or any matter which cannot be lawfully excluded under UK law.

5. Supervision and Use

5.1 The sauna must not be used by anyone under 16 years of age without adult supervision.

5.2 The sauna and its wood-fired stove must be used only as instructed in the Health & Safety Policy provided by Tarn Saunas Ltd.

5.3 You agree not to alter, move, or misuse the sauna or its equipment in any way.

5.4 You agree that Tarn Saunas Ltd is not responsible for accidents or injuries resulting from improper or unsupervised use of the sauna, including:

Overheating
Burns from stove or chimney surfaces
Slips or falls due to wet surfaces
Fainting, dizziness, or dehydration

6. Property Damage

6.1 You are responsible for any damage to the sauna, stove, accessories, or surrounding property that occurs during your hire period as a result of negligence, misuse, or failure to follow instructions.

6.2 Tarn Saunas Ltd reserves the right to retain all or part of the damage deposit to cover repair or replacement costs.

6.3 Tarn Saunas Ltd will not be liable for incidental or consequential damages, including but not limited to loss of enjoyment, inconvenience, or business interruption.

7. Insurance and Liability Coverage

7.1 Tarn Saunas Ltd holds full public liability insurance and comprehensive business insurance covering equipment, setup, and delivery.

7.2 This insurance covers incidents that occur as a direct result of Tarn Saunas Ltd’s negligence or failure to maintain equipment in a safe condition.

7.3 Once the sauna is installed and handed over, responsibility for safe use and supervision transfers to the hirer or responsible adult on site.

8. Agreement and Acknowledgement

By confirming your booking online, you acknowledge that:

You have read and fully understood this Liability Disclaimer;
You voluntarily accept all associated risks of sauna use;
You release Tarn Saunas Ltd from all claims and liability to the fullest extent permitted by law; and
You agree to follow all safety guidelines and instructions provided.

Liability Disclamer

Terms and Conditions

Health & Safety